Are all the rugs handmade?

Yes, we sell handmade rugs only.

How thick is the pile of a rug?

The thickness of the pile varies depending on the style of the rug.

Are the photos of your rugs close to the color of original rug?

We take photos under temperature controlled daylight environment using high resolution professional camera and after that we do the post processing. Therefore, our photos are as close as possible to the original rugs. However, the photo colors are always depends on the type, quality and age of the screen one uses to view the rugs and this can affect how the photos and colors are displayed on your screen. We check our rugs on RETINA screen for getting a perfect color tone.

What is included in the price exactly?

Just the price for the Rug and shipping

Do I have to pay any taxes?

Moroccan handmade goods enter the United States and most EU countries duty-free.

How long the rug takes to be shipped?

Orders are processed within 24 hours, and sent straight to our weavers who start making your custom piece right away. The whole process—from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes roughly 5 to 7 weeks. In the winter months, the drying process takes a bit longer, so please allow an additional 1-2 weeks for delivery.

Are the rugs clean or it needs to be cleaned?

All the rugs are 100% washed and clean. No need for any cleaning for at-least 3 to 5 years unless any accident happens with the rug.

Can I wash my rug myself?

We strongly advise you to contact a professional rug cleaner who knows how to properly clean your rug.

Do you ship to PO Box?

No, unfortunately we do not ship to PO Box.