How long will it take to get my custom rug from the moment I order?
Orders are processed within 24 hours, and sent straight to our weavers who start making your custom piece right away. The whole process—from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes roughly 5 to 7 weeks. In the winter months, the drying process takes a bit longer, so please allow an additional 1-2 weeks for delivery.
How long does delivery take once my order has shipped?
All items are shipped by air from Marrakech, so your order shouldn’t take more than 3-5 business days between the time it takes off and when it arrives at your door.
Returns:
Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery.
To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
Tax:
USA customers pay no import tax due to a Free Trade Agreement with Morocco.
How much does shipping cost?
For shipments to the USA and to Europe, it’s on us! All of our prices include the cost of shipping.
For international orders, it depends on where you live. Shipping rates will populate during checkout.
How do I know when my order has shipped?
As soon as your rug leaves Marrakech, we’ll send you a tracking number to follow its journey across the world.
Is there a way to get my Mimouna Rugs sooner?
In a rush? Send us a note at contact@mimounarugs.com and we’ll do everything we can to accelerate the process, but remember weaving a Mimounarugs by hand takes time!
What do I do if my rug is damaged during shipping?
We take every precaution to keep your rug safe in transit, but if something happens along the way, don’t worry. Drop us a line via contact@mimounarugs.com and we’ll make it right.
What are my delivery options?
All orders are shipped via FedEx International Air from Marrakech. If for some reason FedEx doesn’t deliver to your area, we’ll use DHL.
Do you deliver on weekends?
Unfortunately, FedEx does not allow for weekend delivery.
Do I need to be there to sign for my deliver?
Someone will need to be present at the address to sign for the delivery of your new MimounaRugs. This is precious cargo!
Can I cancel my order?
After placing an order, you have until 24 hours ET the following day to cancel and receive a refund. Because every piece is made just for you, entirely by hand, orders cannot be canceled past this deadline.